Refund Policy

Effective Date: [20/05/2025]

1. General Refund Terms

• All sales on OneZoro are considered final once the account login details are delivered.
• Refunds are not issued for change of mind or if the buyer fails to use the account after delivery.

2. Eligible Refund Scenarios

Refunds may be granted under the following conditions:

• Incorrect Account Delivery: Account differs from listing (e.g., rank, level, inventory).
• Account Already Sold: The same account was sold to another buyer before completion.
• Invalid Credentials: Buyer cannot log in and seller fails to resolve within 48 hours.
• Account Reclaimed: Seller reclaims the account post-sale and verification confirms it.

3. Non-Refundable Cases

• Buyer fails to secure the account (e.g., not changing password or email binding).
• Game account is banned due to buyer's violation of game rules.
• Disputes raised after 72 hours of account delivery without evidence.
• Incorrect/incomplete information provided by the buyer.

4. Refund Request Process

1. Email us at [email protected] or open a ticket from contact.
2. Include your Account Details, and a detailed issue description.
3. Our team will respond within 24–48 hours with next steps.

5. Fraud & Abuse

OneZoro reserves the right to decline any refund suspected to be fraudulent or abusive. Offenders may be banned from the platform.

6. Payment Refund Timeline

• Approved refunds will be processed within 1–2 business days.
• Refunds will be credited to the user's OneZoro Wallet, which can be used for future purchases on the platform.

For any questions, please contact:

📧 [email protected]