Refund Policy

Effective Date: [02/04/2026]

1. General Refund Terms

• All sales on OneZoro are considered final once the account login details are delivered.
• Seller Approval Required: Refunds will only be processed if the problem is strictly from the seller's side and the seller accepts the refund. We do not issue refunds for buyer's remorse, accidental purchases, or if the buyer fails to use the account after delivery.

2. Eligible Refund Scenarios

Refunds may be granted under the following conditions (provided valid evidence is submitted and the seller accepts):

• Incorrect Account Delivery: The account delivered significantly differs from the listing (e.g., wrong rank, missing inventory, different level).
• Account Already Sold: The same account was sold to another buyer before your transaction was completed.
• Invalid Credentials: The buyer cannot log in using the provided details, and the seller fails to provide the correct credentials within the 72-hour window.
• Account Reclaimed: The seller maliciously reclaims the account via social media recovery post-sale, and OneZoro verification confirms the seller's fault.

3. Non-Refundable Cases

You will NOT get a refund if:

• The seller does not accept the refund.
• The fault lies with the buyer.
• The buyer fails to secure the account (e.g., not changing the password, recovery email, or social media binding immediately after purchase).
• The game account is banned due to the buyer's actions or violations of game rules after successful delivery.
• The buyer raises a dispute after the 72-hour delivery window has closed.
• The buyer fails to provide the mandatory continuous video proof of the initial login attempt.

4. Refund Request Process

To request a refund, you must open a dispute before the transaction automatically completes:

1. Email us at [email protected] or open a ticket through the platform chat.
2. Provide your Transaction ID and Account Details.
3. Submit Video Proof: You must attach a continuous, unedited screen recording starting from the moment you received the credentials to your attempt to log into the game.
4. Our team will review the evidence and communicate with the seller. If the seller approves, we will respond with a final decision.

5. Fraud & Abuse

OneZoro reserves the right to decline any refund suspected to be fraudulent, forged, or abusive. Users caught submitting fake video proof or attempting to scam sellers will be permanently banned from the platform.

6. Payment Refund Timeline

• Approved refunds will be processed within 24 hours.
• Wallet Credit Only: Refunds will be credited directly to the user's OneZoro Wallet. As per our Terms of Service, deposited or refunded wallet balances cannot be withdrawn to a bank account and must be used for future purchases on the platform.

For any questions, please contact:

📧 [email protected]